Privacy Policy

Our Commitment to Your Privacy

At InventoryCountApp, operated by Orbit Wave LLC, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our inventory management platform.

Key Principle: We will never sell your personal information to third parties. Your data is yours, and we are committed to protecting it with industry-leading security measures.

By using InventoryCountApp, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

Account Information: Name, email address, phone number, company name, and billing information
Inventory Data: Product names, SKUs, UPCs, quantities, descriptions, and custom fields you create
Profile Information: Profile pictures, user preferences, and account settings
Communication Data: Messages sent through our contact forms, support tickets, and customer service interactions
Payment Information: Credit card details, billing addresses (processed securely through our payment processor)

1.2 Information Collected Automatically

When you access our platform, we automatically collect certain information:

Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths
Device Information: Browser type, operating system, device type, IP address, and unique device identifiers
Log Data: Access times, error logs, and system activity
Location Data: General geographic location based on IP address (not precise GPS location)

1.3 Information from Third Parties

WooCommerce Integration: Product data, inventory levels, and order information when you connect your store
Authentication Services: Information from OAuth providers if you use social login
Payment Processors: Transaction confirmations and payment status (we do not store full credit card numbers)

How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Provide, maintain, and improve our inventory management platform
Process your transactions and manage your subscription
Enable barcode scanning, data export, and WooCommerce synchronization features
Store and manage your inventory data securely in the cloud
Facilitate multi-user access and team collaboration

2.2 Communication

Send account notifications, security alerts, and system updates
Respond to your inquiries and provide customer support
Send newsletters and promotional materials (with your consent)
Notify you about changes to our services or policies

2.3 Analytics and Improvement

Analyze usage patterns to improve user experience
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues
Develop new features and services

2.4 Security and Fraud Prevention

Protect against unauthorized access and data breaches
Detect and prevent fraudulent transactions
Enforce our Terms of Service and legal rights
Comply with legal obligations and regulations

How We Share Your Information

Important: We do NOT sell your personal information to third parties. We only share information in the limited circumstances described below.

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

Cloud Hosting: Amazon Web Services (AWS) or similar providers for data storage
Payment Processing: PayPal, Stripe, or other payment gateways
Email Services: For transactional and marketing emails
Analytics Tools: Google Analytics or similar platforms (anonymized data)
Customer Support: Help desk and ticketing systems

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Business Transfers

If Orbit Wave LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders)
Requests from law enforcement or government agencies
Protection of our rights, property, or safety
Emergency situations involving danger to persons

3.4 With Your Consent

We may share your information with third parties when you explicitly consent, such as when connecting integrations like WooCommerce.

Data Security

We implement industry-standard security measures to protect your information:

4.1 Technical Safeguards

Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS (HTTPS)
Data at Rest: Sensitive data is encrypted in our databases
Access Controls: Role-based access controls and multi-factor authentication
Regular Security Audits: Penetration testing and vulnerability assessments
Secure Infrastructure: Cloud hosting with enterprise-grade security

4.2 Organizational Safeguards

Limited employee access to personal data on a need-to-know basis
Background checks for employees with data access
Regular security training for staff
Incident response plan for data breaches

Important Notice: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information.

Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (temporary) and persistent cookies (stored longer-term).

5.2 Types of Cookies We Use

Essential Cookies: Required for the platform to function (login sessions, security)
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand how users interact with our platform
Marketing Cookies: Track campaign effectiveness (only with your consent)

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

5.4 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to these signals. We do not alter our data collection practices when we receive a Do Not Track signal.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

Access: Request a copy of the personal data we hold about you
Data Portability: Receive your data in a structured, machine-readable format
Export: Download your inventory data at any time through the platform

6.2 Correction and Deletion

Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal data ("right to be forgotten")
Account Closure: Delete your account and associated data

6.3 Opt-Out and Restrictions

Marketing Emails: Unsubscribe from promotional communications (transactional emails will continue)
Data Processing: Object to certain types of data processing
Automated Decisions: Opt out of automated decision-making

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@inventorycountapp.com or through our contact form. We will respond within 30 days.

GDPR & CCPA Compliance: We comply with the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). If you are a resident of the EU or California, you have additional rights under these laws.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

7.1 Active Accounts

Account Data: Retained as long as your account is active
Inventory Data: Stored while you maintain an active subscription
Usage Logs: Retained for 12 months for security and analytics

7.2 Closed Accounts

Grace Period: 30-day recovery period after account closure
Permanent Deletion: All data permanently deleted after grace period
Legal Hold: Some data may be retained longer if required by law

7.3 Backups

Backup copies may persist for up to 90 days after deletion. These backups are securely stored and not accessible for regular operations.

Children's Privacy

InventoryCountApp is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@inventorycountapp.com. We will take steps to remove such information from our systems.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, we transfer your data to the United States and process it there. By using our services, you consent to this transfer.

We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Privacy Shield Framework compliance (where applicable)
Adequate data protection measures with third-party processors

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

10.1 Notification of Changes

Material Changes: We will notify you via email or prominent notice on our platform at least 30 days before changes take effect
Minor Changes: Updated "Last Updated" date at the top of this policy
Review: We encourage you to review this policy periodically

10.2 Continued Use

Your continued use of InventoryCountApp after changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Orbit Wave LLC
Email: support@inventorycountapp.com
Phone: +1 (918) 301-3812
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST

Mailing Address

Orbit Wave LLC
Privacy Department
support@inventorycountapp.com

For general inquiries, visit our Contact Us page.

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